Shipping Policy

At Silvique, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. This policy applies to orders within the United Kingdom.

Delivery Times

Below are the estimated delivery times for all packages:

  • Order cutoff time: 2:00 PM (GMT). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 3 to 5 business days (Monday to Friday).
  • Estimated delivery time: 4 to 7 business days.

Carrier Services

We partner with the following reliable carriers for deliveries within the United Kingdom:

  • Royal Mail
  • DPD
  • UPS
  • FedEx

Shipping guidelines

  • Delivery times may be affected by public holidays, peak seasons, or courier delays. These factors are outside our control.
  • Incorrect address details, customs procedures, or courier issues may also lead to delays.

Shipping location

  • Currently, Silvique ships orders within the United Kingdom.
  • We offer free shipping on all orders with no hidden fees.

Tracking your order

Once your order has been shipped, you will receive an email containing your tracking number.

You may track your order using our Track My Order page.

If you haven't received your tracking number, or if it is not updating, please contact us and we will assist you.

Changing your address

  • We can only change the shipping address if your order has not yet been shipped. Once dispatched, we can no longer modify the address.
  • If you need to update your address, please contact us within 24 hours of placing your order at support@silvique.co.uk or call us at +44 20 3996 2934.

Cancellations

  • You may cancel your order within 5 minutes of placing it by contacting us immediately. If your cancellation request is received within this 5-minute cancellation window, we will cancel your order and issue a full refund.
  • After the 5-minute cancellation window has passed, your order will begin processing and can no longer be cancelled. Once an order has been processed or shipped, cancellation is no longer possible.
  • If your order has already been shipped, you may still request a return in accordance with our Return and Refund Policy.

Unexpected delays

  • The delivery times above are estimates and may vary depending on courier performance and external factors.
  • If your order has not arrived within the expected timeframe, please contact us — our team will be happy to assist.

Package damaged in transit

  • If your package arrives visibly damaged, please refuse delivery and contact our customer service immediately.
  • If the package was delivered while you were away, please email us to arrange the next steps.

Contact Information:

Store name: Silvique
Address: Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, Netherlands

Company name: GT Ecom B.V.
Chamber of Commerce number: 82232393
VAT number: NL862386780B01

Email: support@silvique.co.uk
Telephone: +44 20 3996 2934

Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM (GMT)

We will respond to your email within 24 hours (Mon–Fri). Weekend messages will be answered on Monday.