Return and Refund Policy
At Silvique, we want you to enjoy your purchase. If, for any reason, you’re not satisfied, we offer an easy and transparent return process.
Return Policy Overview
Return Window:
You have 30 days from the day you receive your order to initiate a return.
Condition:
Items must be in good condition, either new or slightly used, and returned with the original packaging.
Easy Returns:
Returning items to us is easy, and our customer support team will assist you throughout the process.
Territorial Scope:
This return and refund policy applies to purchases made in the United Kingdom.
Return Costs
For Defective Products:
There is no cost to the customer. This applies when the product is incorrect, damaged during transit, or defective in any way.
For Customer Remorse (Change of Mind):
If you purchased the wrong product, the item does not fit, or you no longer want the item, the actual cost of return delivery will be charged to you. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.
Restocking Fee:
We do not charge any restocking fees.
How to Return an Item
Contact Us:
Email our support team at support@silvique.co.uk with your order number and reason for the return.
Pack Your Item:
Repack the item securely in its original packaging, including all accessories, tags, and documents.
Send It Back:
Drop your package off at the nearest shipping carrier location as per the instructions provided in the return authorization email.
Refund Process
Inspection:
Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
Refund:
Refunds take up to 5 business days to appear in your account, depending on your bank or payment provider.
Exchanges
Want to exchange an item for a different size, color, or product? Contact us, and we’ll help you with the exchange process.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These items will be clearly marked as non-returnable in the product description.
For More Information
If you have any questions, please visit our Frequently Asked Questions page or contact our customer support team at support@silvique.co.uk.
Contact Information:
Store name: Silvique
Address: Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, The Netherlands
Company name: GT Ecom B.V.
Chamber of Commerce number: 82232393
VAT number: NL862386780B01
Email: support@silvique.co.uk
Telephone: +44 20 3996 2934
Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM (GMT)
We will respond to your email within 24 hours (Mon–Fri). Weekend messages will be answered on Monday.