Payment Policy
At Silvique, we prioritise both your safety and your convenience. Our goal is to ensure that every transaction is smooth, secure, and handled through trusted payment partners using industry-standard protection.
All payments are routed through PCI-compliant gateways, ensuring that your financial information remains encrypted and never stored on our servers.
Accepted payment methods
Silvique currently supports the following payment options, listed in order:
- American Express
- Apple Pay
- Maestro
- MasterCard
- PayPal
- UnionPay
- Visa
Currency
All purchases are processed in our default currency: GBP (£).
Security and encryption
- Our entire website is protected with 128-bit SSL encryption.
- Every form and transaction is securely encrypted to protect your personal and payment details.
- We operate in full compliance with the Payment Card Industry Data Security Standard (PCI DSS), ensuring cardholder data is handled safely.
Payment confirmation
Once your payment has been completed, you will receive an email confirmation containing your order information.
If the email isn’t in your inbox, please check your spam folder or contact us for assistance.
Having payment issues?
If you experience any problems during checkout or have questions about your payment, our customer service team is here to help.
Contact Information:
Store name: Silvique
Address: Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, The Netherlands
Company name: GT Ecom B.V.
Chamber of Commerce number: 82232393
VAT number: NL862386780B01
Email: support@silvique.co.uk
Telephone: +44 20 3996 2934
Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM (GMT)
We will respond to your email within 24 hours (Mon–Fri). Weekend messages will be answered on Monday.