Privacy Policy

Last updated: 10 September 2025

Silvique operates this online store and website, including all related information, content, features, tools, products and services (the “Services”), to provide you with a curated shopping experience. Silvique uses Shopify to power the Services. This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any inconsistency between our Terms of Service and this Privacy Policy in relation to personal information, this Privacy Policy will prevail.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read and understood how we collect, use and disclose your information as described here.

Personal Information We Collect or Process

When we say “personal information”, we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include data that has been anonymised or de-identified so that it can no longer reasonably be used to identify you. Depending on how you use the Services, where you live and what applicable law requires, we may collect or process the following categories of personal information, including inferences drawn from them:

  • Contact details such as your name, address, billing address, delivery address, telephone number and email address.
  • Financial information such as credit or debit card details, payment account details, transaction information, payment method, payment confirmations and related payment data.
  • Account information such as your username, password, security questions, preferences and settings.
  • Transaction information such as the items you view, add to your basket or wishlist, purchase, return, exchange or cancel, along with your previous orders.
  • Communications with us such as information you include when you contact us, for example in customer service enquiries.
  • Device information such as details about the device, browser or network you use, your IP address and other unique identifiers.
  • Usage information such as how you interact with and navigate the Services, including dates, times and pages or features visited.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, for example when you create an account, place an order, use the Services, contact us or otherwise provide information to us.
  • Automatically through the Services, for example from your device when you browse our website or use our Services, including through cookies and similar technologies.
  • From our service providers, when they provide technology or services on our behalf and process personal information for us.
  • From partners or other third parties, where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

  • To provide, tailor and improve the Services. We use your personal information to operate the Services and perform our contract with you. This includes processing payments, preparing and delivering your orders, remembering your preferences, managing your account, handling purchases, returns and exchanges, arranging shipping, enabling you to leave reviews and personalising your shopping experience, for example by recommending products that may interest you. We also use this information to maintain and improve the Services.
  • For marketing and advertising. We may use your personal information to send you marketing, promotional or advertising communications by email, text message or post, and to show you online adverts for our products or services on our website or other websites, including based on items you have previously viewed, added to your basket or purchased.
  • For security and fraud prevention. We use your personal information to help keep your account and our Services secure, including to verify your identity, detect, investigate and take action against suspected fraudulent, unlawful or harmful activity, and to protect our customers and the public. If you choose to register an account, you are responsible for keeping your login details confidential and not sharing them with others.
  • To communicate with you. We use your personal information to provide customer support, respond to your enquiries, keep you updated about your orders and maintain our relationship with you.
  • For legal, regulatory and compliance reasons. We may use your personal information to comply with applicable law, respond to lawful requests from law enforcement or public authorities, comply with court orders or other legal processes, support civil or regulatory proceedings, and enforce or investigate possible breaches of our terms or policies.

How We Disclose Personal Information

In certain situations, and always in line with this Privacy Policy, we may disclose your personal information to third parties for legitimate purposes, including:

  • To Shopify, our service providers, and other vendors who perform services for us (such as IT support, payment processing, data analytics, customer service, cloud hosting, fulfilment and delivery).
  • To business and marketing partners so they can provide marketing services and display advertising to you. For example, we use Shopify features that support personalised advertising with third parties based on your online activity. These partners will handle your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share your information for targeted advertising.
  • When you ask us to share information or otherwise consent to it, for example to arrange delivery, or when you use social media tools or login integrations.
  • Within our corporate group or to our affiliates.
  • In connection with a business transaction (such as a merger, acquisition or insolvency), to meet legal obligations (including responding to subpoenas, court orders or similar requests), to enforce our terms or policies, or to protect the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted on Shopify. Shopify collects and processes personal information about your use of the Services in order to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify and certain third parties, which may be located in countries outside your country of residence, to help deliver and improve the Services.

We also use enhanced Shopify features designed to protect, grow and improve our business. These may rely on personal information about your interactions with our store, other merchants and Shopify. In these situations, Shopify is responsible for processing your personal information and for responding to any requests you make about how Shopify uses your information for these purposes.

To learn more about how Shopify uses your personal information and the rights you may have, please refer to the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights directly via the Shopify Privacy Portal.

Third Party Websites and Links

The Services may contain links to websites or online services operated by third parties. If you follow a link to a site that we do not own or control, you should review that site’s privacy and security policies and terms and conditions. We are not responsible for the privacy practices, security, content, accuracy or reliability of any third-party sites. Information you share on public or semi-public areas (including third-party social networks) may be visible to other users of our Services or those platforms and may be used by us or others without limitation, in line with applicable law. Including a link on our Services does not, by itself, mean we endorse the linked site or its owner, unless expressly stated.

Children's Data

The Services are not intended for use by children under 18, and we do not knowingly collect personal information from anyone under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, you may contact us using the details below to request its deletion. As of the date of this Privacy Policy, we do not knowingly “share” or “sell” (as those terms may be defined under applicable law) personal information relating to individuals under 16 years of age.

Security and Retention of Your Information

We use appropriate technical and organisational measures to protect your personal information. However, no security system is completely secure, and we cannot guarantee absolute security. Information you send to us may not be fully secure while in transit, so we recommend avoiding unsecure channels when sharing sensitive or confidential details.

We keep your personal information for as long as necessary for the purposes for which it was collected, including to maintain your account, provide the Services, comply with legal obligations, resolve disputes and enforce our contracts and policies.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may only apply in certain circumstances; in some cases, we may lawfully refuse your request.

  • Right to access / know: You may have the right to request a copy of the personal information we hold about you.
  • Right to deletion: You may have the right to ask us to delete personal information that we hold about you.
  • Right to rectification: You may have the right to request that we correct inaccurate or incomplete personal information.
  • Right to data portability: In certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format, and to ask us to transfer it to another organisation.
  • Managing communication preferences: We may send you promotional emails. You can opt out at any time by using the unsubscribe link in those emails. Even if you opt out of marketing emails, we may still send you non-promotional messages, such as service or order-related communications.

If you reside in the UK or European Economic Area (EEA), and subject to local law, you may also have the following rights:

  • Right to object or restrict processing: You may have the right to ask us to stop processing your personal information or to restrict how we process it in certain situations.
  • Right to withdraw consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

You can exercise these rights, where available, via the tools provided in the Services or by contacting us using the details below. To understand how Shopify processes personal information and the rights you may have in relation to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not treat you unfairly for exercising your rights. We may need to verify your identity before responding to your request, as permitted by law. Where allowed, you may appoint an authorised agent to act on your behalf; we may ask the agent to provide proof of their authority and may also ask you to verify your identity directly with us. We will respond to your request within the time limits required by applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below so we can try to resolve the issue. Depending on where you live, you may also have the right to appeal any decision we make or to lodge a complaint with your local data protection authority.

For individuals in the EEA, you can find a list of data protection supervisory authorities here.

If you are in the United Kingdom, you have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK data protection regulator.

International Transfers

Your personal information may be transferred to, stored in and processed in countries outside your country of residence.

Where we transfer personal information from the United Kingdom or the EEA to a country that has not been deemed to provide an adequate level of protection, we will rely on recognised safeguards such as the European Commission’s Standard Contractual Clauses or equivalent UK-approved contractual clauses, unless another lawful transfer mechanism applies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for operational, legal or regulatory reasons. When we do so, we will post the updated Privacy Policy on this website, change the “Last updated” date above and provide any other notice required by law.

Contact Information:

Store name: Silvique
Address: Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, The Netherlands

Company name: GT Ecom B.V.
Chamber of Commerce number: 82232393
VAT number: NL862386780B01

Email: support@silvique.co.uk
Telephone: +44 20 3996 2934

Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM (GMT)

We will respond to your email within 24 hours (Mon–Fri). Weekend messages will be answered on Monday.